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Charlotte Fire Department

Special Population Data


HISTORY

The Charlotte Fire Department Special Population Database was started in the 1980s by Benny Warwick to help Communications keep track of the addresses where people with special needs reside.  It started as just a couple of index cards in a box near the dispatcher, but today has grown into a database with over 500 addresses of Charlotte residents with special disabilities list in CAD (The Fire Dept's Dispatch System).

 
PURPOSE

The Special Population Database is now information immediately available upon dispatch.  

"So what happens if we get a call to respond to an address and the resident is in the database?"

It will automatically notify the dispatcher so they can pass the information on to the responding FFs.

 

Who Qualifies for this service?

Not everyone qualifies for the program.  Only individuals that would be unable for any reason to leave their home unassisted in case of an emergency should be included in the database.  This would include persons that are deaf, blind, or nonambulatory, such as infants or children with handicaps.

 

INFORMATION

The type of information that we need to be able to effectively use the Special Population Database is as follows:

  1. Address

  2. Name

  3. Phone Number

  4. Nature & Severity of the impairment

  5. Location of sleeping area.  (Give directions from front door)

  6. Any Special Instructions, ie; Hidden Key Location, etc.

It is very important that if there are any changes in patient location or phone number, that they contact us by any of the means listed.  

There are 5 ways to submit your information:  Call, Mail, Email, Fax, or use our Online Form

If you have any questions about this service or you need to update our database, 
please call Fire Communications at: 

Phone: 704-336-2441

Fax:  704 - 336 - 4405

You can email us at: specialpop@ci.charlotte.nc.us  

Click here to use our online form to submit your information      

You can mail in your information to:   CFD Special Population
                                                               228 E 9th Street
                                                               Charlotte, NC  28202

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